- Are there setup fees or additional costs for personalizing my product?
- There are no setup fees and personalization is FREE!
- How long will it take to receive my order?
- Our policy is 3-5 days for internal processing + shipping time. Our goal is customer service, so we always try to move as fast as possible and typically ship items faster than 3-5 days.
- Shipping will depend on the option you choose at checkout.
- Will I receive a proof prior to processing?
- In an effort to get your products to you as quickly as possible, we do NOT send proofs unless the order is a bulk order.
- The product description provides the maximum personalization area and we will fit your logo within that space.
- How can I get bulk pricing?
- Just use the Contact Us page to send us an email, please provide as many details as you have available. ex. product, quantity, color, what you would like engraved, etc...
- I live in the Denver Metro area, do I really need to pay for shipping?
- No! Use the Contact Us page before checking out to get a discount code for local pick-up.
- Can I use logos from companies and/or sports teams?
Black Diamond Laser Design, LLC assumes no responsibility for determining trademark/logo ownership. All liability of this nature rests solely with the customer.
My experience was exceptional. Steven worked with me to create the perfect product and ensured everything was right. Everyone I show loves how it turned out.