What is your minimum quantity?
Unless otherwise stated, minimum quantity is one.
Do you have setup fees?
There are no setup fees and personalization is FREE!
I don't know what I want on my product, can you help?
Happens all the time, we are happy to help! Just Contact Us with your info and we can work through the process together.
Do you do custom work?
Sure do, contact us with your details so we can discuss further.
What are your art requirements?
We require black and white art, in vector format. (AI, CDR, EPS)
Do you offer bulk pricing?
Yes we do. Bulk pricing quantity varies by product, please contact us for more info.
What is Leatherette?
It is a faux leather product that is durable, washable and sustainable. It is available in a variety of colors with black engraving for high contrast.
I have my own product, can I bring to you for engraving?
To ensure the highest level of quality in our work and to protect our customers from potential issues caused by the laser, our policy is to not engrave materials supplied by customers. We apologize for any inconvenience.
ORDERS & FULFILLMENT
I need to cancel my order, what do I do?
Contact us immediately! If we have not started processing your order, we are happy to process a refund.
However, please keep in mind that once your is placed, it is immediately sent to production so that we may provide expedient service. Most orders are shipped within one business day, therefore we may not be able to accomodate a cancellation in all scenarios.
What is your return policy?
Due to the custom/personalized nature of our products, we do not accept returns. If there is an issue with your order, please contact us immediately so we can get it resolved.
FULFILLMENT & SHIPPING
How long will it take to get my order?
Most orders are processed within 2 business days. Shipping speed varies based on your selection during checkout.
Do you offer shipping?
Yes, we ship nationwide.
I live in the Denver Metro area, do I really need to pay for shipping?
No, we offer local pickup and delivery options. Both options are available during the checkout process.